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Terms of service

Effective Date: February 19, 2026

1. Introduction

Welcome to Ironclad Culinary, a brand operated by BG Retail Group LLC ("Company," "we," "our," or "us").

These Terms govern your use of ironcladculinary.com (the "Website") and all related services (the "Services").

By using our Services, you agree to these Terms.

2. Eligibility

You must be at least 18 years old and capable of entering a legally binding agreement.

3. Accounts

You are responsible for:

  • Maintaining account security

  • All activity under your account

  • Providing accurate information

We may suspend accounts for suspicious or abusive behavior.

4. Orders, Pricing & Payment

4.1 Product Availability

Products may be limited or discontinued at any time.

4.2 Pricing & Errors

We reserve the right to cancel orders due to:

  • Pricing errors

  • Listing inaccuracies

  • Technical issues

4.3 Payment Authorization

By placing an order, you authorize us to charge your selected payment method.

4.4 Fraud Prevention

We may:

  • Delay or cancel suspicious orders

  • Request ID verification

  • Refuse service at our discretion

5. High-Ticket Product Protection Clause

For orders involving high-value items (generally $250+):

  • Signature confirmation may be required

  • Additional verification may be requested

  • Orders flagged as high-risk may be canceled

We reserve the right to:

  • Limit quantities

  • Deny transactions based on fraud risk indicators

6. Shipping, Delivery & Risk of Loss

  • Delivery timelines are estimates only

  • Delays caused by carriers are not our responsibility

Risk transfers to the customer once the order is handed to the carrier.

Incorrect shipping information provided by the customer may result in:

  • Delays

  • Additional fees

  • Lost shipments (non-refundable)

7. Returns, Refunds & Chargebacks

Please refer to our Refund Policy for full return details.

7.1 Chargeback Protection

By making a purchase, you agree:

  • To contact us before filing a dispute

  • That failure to do so may be considered abuse

We actively dispute fraudulent chargebacks using:

  • Delivery confirmation

  • IP and device verification

  • Order history and communications

We reserve the right to:

  • Ban accounts

  • Recover associated fees and losses

8. Product Use, Safety & Liability (Cookware Clause)

Our products may involve:

  • High heat

  • Sharp components

  • Kitchen equipment requiring proper handling

You agree:

  • To use products as intended

  • To follow all safety instructions

We are not liable for:

  • Burns, injuries, or damages caused by misuse

  • Improper installation or handling

  • Failure to follow instructions

9. Limited Warranty Disclaimer

Unless otherwise stated:

  • Products are provided without warranties beyond manufacturer guarantees

  • We do not guarantee:

    • Lifetime durability

    • Compatibility with all equipment

    • Performance under all conditions

Optional Extended Protection (If Offered)

If an extended warranty is offered at checkout:

  • Terms will be provided separately

  • Coverage is limited to specified conditions only

10. Intellectual Property

All content (branding, logos, images, copy) is owned by BG Retail Group LLC (Ironclad Culinary).

Unauthorized use is strictly prohibited.

11. User Content

By submitting content, you grant us a perpetual, royalty-free license to use it.

Prohibited content includes:

  • Illegal or harmful material

  • Misleading or fraudulent claims

12. Prohibited Activities

You may not:

  • Use the site unlawfully

  • Attempt to hack, scrape, or disrupt operations

  • Abuse promotions or policies

13. Privacy & Data Rights (CCPA + GDPR)

Your data is handled per our Privacy Policy.

California Rights (CCPA/CPRA)

You may request:

  • Access to collected data

  • Deletion of personal data

EU/EEA Rights (GDPR)

You may:

  • Access, correct, or delete data

  • Restrict or object to processing

Contact: support@ironcladculinary.com

14. Third-Party Services

We use third-party providers including:

  • Shopify

  • Payment processors

  • Shipping carriers

We are not liable for:

  • Third-party outages

  • Processing delays

  • External service failures

15. Disclaimers

Services are provided “as is” and “as available.”

We make no guarantees regarding:

  • Website uptime

  • Accuracy of content

  • Product performance beyond stated specifications

16. Limitation of Liability

To the maximum extent permitted by law:

BG Retail Group LLC is not liable for:

  • Indirect or consequential damages

  • Loss of income or business

  • Product misuse-related damages

17. Indemnification

You agree to defend and hold harmless BG Retail Group LLC and Ironclad Culinary from claims arising from:

  • Your use of the Services

  • Violations of these Terms

18. Termination

We may suspend or terminate access for:

  • Fraud

  • Abuse

  • Policy violations

19. Governing Law

These Terms are governed by the laws of the State of California.

20. Dispute Resolution

  • Step 1: Contact support first

  • Step 2: Binding arbitration (AAA rules)

  • Location: California

Class Action Waiver

All disputes must be handled individually.

21. Changes to Terms

We may update these Terms at any time. Continued use = acceptance.

22. Miscellaneous

  • Severability applies

  • Entire agreement clause applies

  • No waiver clause applies

23. Contact Information

Legal Entity: BG Retail Group LLC
DBA: Ironclad Culinary
Address: 10463 River Oaks Dr, Stockton, CA 95209, United States
Email: support@ironcladculinary.com
Phone: 1-415-604-9183