Shipping policy

Effective Date: February 19, 2026

1. Overview

This Shipping Policy describes how orders are processed and shipped by Ironclad Culinary, a brand operated by BG Retail Group LLC (“we,” “our,” or “us”).

By placing an order on our website, you agree to the terms outlined below, as well as our Terms of Service and Refund Policy.

2. Shipping Destinations

We currently ship to:

All 50 United States states

Limitations:

We do not ship to P.O. Boxes if the selected carrier cannot deliver to them
We do not currently offer international shipping

We may expand shipping regions at any time.

3. Shipping Costs

Standard Shipping: Free on all eligible U.S. orders
Taxes are calculated at checkout where applicable
No additional shipping fees will be charged after checkout unless explicitly agreed to

4. Order Processing & Delivery Time

Estimated delivery timeframe: 3–9 business days

This includes:

Processing Time: 1–3 business days
Transit Time: 2–6 business days

Important:

These are estimates, not guarantees
Delays may occur due to:
- Carrier issues
- Weather conditions
- High order volume
- Supply chain disruptions

If a product has extended handling time, this will be disclosed on the product page and overrides standard timelines.

5. Shipping Methods & Carriers

We use major carriers including:

USPS
UPS
FedEx

We select the most efficient carrier based on logistics and delivery location.

6. Order Tracking

Once your order ships, you will receive:

A tracking number
A tracking link via email

Tracking updates may take 24–48 hours to appear.

7. Shipping Risk & Responsibility (IMPORTANT)

Risk of loss transfers to the customer once the package is handed to the carrier
We are not responsible for carrier delays, lost shipments, or delivery errors caused by the carrier

However, we will assist in filing claims and resolving issues where possible.

8. Delivery Issues

Delayed Shipments

If your order has not arrived within 9 business days, contact us and we will assist with tracking and investigation.

Marked Delivered but Not Received

If tracking shows “delivered”:

Verify your shipping address
Check with neighbors or household members
Contact the carrier directly

We are not liable for packages marked delivered by the carrier, but we will help initiate a trace.

Lost Packages

If a package is confirmed lost in transit:

We will work with the carrier to investigate
A replacement or refund may be issued at our discretion

Damaged Items

You must:

Take photos of the packaging and item
Contact us within 48 hours of delivery

Failure to report damage within this window may result in denial of the claim (aligned with your refund policy).

9. Missing Items

If items are missing:

Report within 7 days of delivery
Include order number and details

We will verify and resolve accordingly.

10. Returns & Refunds (Aligned Summary)

Returns accepted within 30 days of delivery
Damage must be reported within 48 hours
Items must be unused and in original packaging

Return Shipping:

Customer pays unless item is defective or incorrect

Restocking Fee:

25% fee may apply to approved non-defective returns

Refund Timeline:

Processed within 14 business days after return is received

For full details, refer to our Refund Policy.

11. Incorrect Address & Failed Delivery

Customers are responsible for entering accurate shipping information.

If a package is:

Returned due to incorrect address
Undeliverable

We may:

Charge a reshipping fee, or
Deduct shipping/handling costs from any refund

12. Split Shipments

Some orders may ship in multiple packages depending on product sourcing and availability.

You will receive separate tracking updates if applicable.

13. Contact Information

BG Retail Group LLC
DBA: Ironclad Culinary

📧 support@ironcladculinary.com
📞 1-415-604-9183
📍 10463 River Oaks Dr, Stockton, CA 95209, United States

Hours: Monday–Friday, 9 AM – 5 PM (EST)

14. Policy Updates

We reserve the right to update this policy at any time. Changes take effect immediately upon posting.