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Refund policy

Effective Date: February 19, 2026

At Ironclad Culinary, we stand behind the quality of our products and aim to make returns simple, fair, and transparent.

This Return & Refund Policy applies to purchases made from Ironclad Culinary, a brand operated by BG Retail Group LLC (“we,” “our,” or “us”).

1. Return Overview

  • Region: United States

  • Return Window: 30 days from delivery

  • Damage/Defect Reporting: Within 48 hours of delivery

  • Condition: Items must be unused, uninstalled, and in original packaging

  • Restocking Fee: 25% (non-defective returns only)

  • Return Authorization Required: Yes

2. How to Start a Return

To initiate a return, please contact us:

Please include:

  • Your order number

  • Reason for return

  • Photos (required for damaged or defective items)

We will respond within 1–2 business days with next steps.

3. Return Eligibility

You may request a return if:

  • The item arrived damaged, defective, or incorrect, OR

  • You wish to return a new, unused item within 30 days

To qualify:

  • Damage must be reported within 48 hours of delivery

  • Item must be returned within 30 days of delivery

  • Item must be unused and include all original packaging and accessories

👉 Used or installed items are not eligible for return unless defective upon arrival.

4. Return Authorization (Required)

All returns must be approved in advance.

  • We will provide return instructions after approval

  • Items returned without authorization may be refused or not refunded

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide photos and a description of the issue

If approved:

  • We will provide a prepaid return shipping label

  • You may choose a replacement or full refund

  • No restocking fee applies

6. Return Shipping

  • Defective/Damaged Items: Return shipping is covered by us

  • Non-Defective Returns: Customer is responsible for return shipping

If we provide a prepaid label for a non-defective return, the cost may be deducted from your refund.

Returns must be shipped within 7 days of approval.

7. Restocking Fee

A 25% restocking fee applies to all approved non-defective returns.

  • This fee is deducted from your refund

  • No restocking fee for defective, damaged, or incorrect items

  • Exchanges for the same item do not incur a restocking fee

8. Inspection & Refunds

Once we receive your return:

  • Items are inspected for condition and completeness

  • We will confirm approval or any adjustments

Refunds:

  • Issued to the original payment method

  • Processed within 7 business days after approval

👉 If an item is returned used, damaged, or incomplete, we may:

  • Issue a partial refund, or

  • Deny the return

9. Exchanges

We accept exchanges for eligible items.

  • Replacement items are shipped after the return is received and approved

  • No restocking fee for exchanges of the same item

10. Non-Returnable Items

We do not accept returns for:

  • Items reported after 48 hours (damage/defect claims)

  • Used, installed, or altered items

  • Items damaged due to misuse or improper handling

  • Custom, personalized, or perishable goods

  • Intimate or sanitary goods (unless sealed and unused)

  • Gift cards or digital/downloadable products

11. Order Cancellations

  • Orders may be canceled before shipment for a full refund

  • Once shipped, orders cannot be canceled and must follow the return process

12. Shipping & Delivery Responsibility

  • Shipping charges (if applicable) are non-refundable unless the item is defective or incorrect

  • Once a package is marked as delivered by the carrier, the customer is responsible for securing it

  • We are not responsible for lost or stolen packages after confirmed delivery

13. Chargebacks

We encourage customers to contact us first to resolve any issues.

Filing a chargeback without contacting us may:

  • Delay resolution

  • Affect eligibility for refunds under this policy

14. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection laws.

15. Changes to This Policy

We may update this policy at any time. Changes take effect upon posting to our website.

16. Contact Information

Ironclad Culinary
Operated by BG Retail Group LLC
10463 River Oaks Dr.
Stockton, CA 95209
United States

Email: support@ironcladculinary.com
Phone: 1-415-604-9183
Hours: Monday–Friday, 9 AM–5 PM Pacific Time (PT)